Shipping policy

Shipping Policy – SUKOON WELLNESS

Effective Date: June 4, 2026

Thank you for shopping with SUKOON WELLNESS. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are typically processed on the same day after order confirmation.

  • Orders placed late in the day, on Sundays, or on public holidays may be processed on the next business day.

  • Once your order has been processed and dispatched, you will receive a confirmation notification.

2. Shipping Method & Delivery Time

We offer Standard Delivery for all orders.

  • Estimated delivery time: 2–3 working days

  • Delivery times may vary depending on your location, courier service availability, and external factors.

  • Delivery estimates are not guaranteed and may be subject to unforeseen delays.

3. Shipping Charges

  • Any applicable shipping charges will be displayed at checkout before you complete your purchase.

  • From time to time, we may offer free shipping promotions or discounted shipping rates.

4. Order Tracking

  • Once your order has been shipped, tracking information may be provided if available through the selected courier service.

  • If tracking details are not available, you may contact us for assistance and order updates.

5. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Other unforeseen events

SUKOON WELLNESS is not responsible for delivery delays caused by third-party carriers or external circumstances; however, we will make reasonable efforts to assist you in resolving any shipping issues.

6. Incorrect Shipping Address

  • Customers are responsible for providing accurate shipping information at the time of purchase.

  • SUKOON WELLNESS is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us promptly. We will work with the courier service to investigate the issue and determine an appropriate resolution.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

9. Contact Information

If you have any questions regarding shipping, delivery, or order status, please contact us:

SUKOON WELLNESS
Email: info.sukoonwellness@gmail.com