Refund policy

Return & Refund Policy – SUKOON WELLNESS

At SUKOON WELLNESS, we want you to feel confident in your purchase. If you are not completely satisfied, we offer a 30-Day Return & Refund Policy.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (order number or receipt).

2. How to Request a Return

To start a return, please contact us at:

Email: info.sukoonwellness@gmail.com

Please include:

  • Your order number

  • Reason for return

  • Photos of the product (if applicable)

We will guide you through the return process.

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued via your original payment method or as otherwise agreed.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products (unless defective)

  • Items not in their original condition or packaging

  • Products returned after 30 days

5. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at info.sukoonwellness@gmail.com.

6. Shipping Costs

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect.

  • Original shipping charges are non-refundable (if applicable).

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your payment provider, as processing times may vary.

  3. If you still have not received your refund, contact us at info.sukoonwellness@gmail.com.

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

SUKOON WELLNESS
Email: info.sukoonwellness@gmail.com